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TVMs are also located inside the Monorail station resort properties and the Las Vegas Convention Center Central and South Halls. Once inserted, the ticket will return to you at the opening on top of the gate. An alarm will sound if you attempt to enter the gate without taking your ticket first.Once you enter through the gate, proceed to the platform for boarding.Trains arrive approximately every 4-8 minutes depending on the number of trains in operation, which is set based on time of day, the day of the week and anticipated ridership levels.For the majority of the day, trains arrive every 5-6 minutes.
There is level boarding from the platform to all trains and space to accommodate mobility vehicles on each car. Please place them in the locked position for the duration of the ride.Contact the lost and found office by telephone at 702-699-8200. Las Vegas Monorail tickets are good for one year from the date they are printed.You can find this date on the back of your ticket in the top, right-hand corner.The processing of refund claims can take 2-4 weeks. When calling, it would be helpful to know: Description of lost item (color, brand, model number, etc.) Location where item was lost (train number, station) Date and time item was lost Reference number (if a Lost Item Report was filed) Not all passes are available at our TVMs but can be purchased at the Monorail Customer Service Offices located on all stations excluding the Las Vegas Convention Center Station. No need to print your e Ticket, the kiosk can easily scan the barcode on your smartphone screen!Refunds are not given for bent, folded or damaged tickets; lost or stolen tickets; or partially used tickets. e Tickets can also be redeemed for physical tickets at one of our Customer Service Ticket Offices (open daily from 10 am to 6 pm).
In addition to providing safety and security, they are also happy to assist with purchasing tickets, entering the fare gates, providing assistance for passengers with limited mobility, helping with directions to destinations and answering any of your questions about traveling on the system!